At Sup Hair Salon De Coiffure, customer satisfaction is our top priority. We aim to provide the highest quality products and services. Please review our return and refund policy below.

1. Services (Hair & Beauty Appointments)

Due to the nature of our services, we do not offer refunds on completed services. However, if you are dissatisfied with your experience, please contact us within 24 hours of your appointment. We will do our best to resolve the issue, which may include a correction service.

2. Product Returns

We accept returns on unused and unopened products within 7 days of purchase, provided that:

  • The product is in its original packaging
  • You have a valid receipt or proof of purchase
  • The item is not a sale or promotional item

3. Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Opened or used haircare and beauty products
  • Gift cards
  • Sale or clearance items
  • Personal hygiene products (e.g., combs, brushes, clippers once opened)

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to the original method of payment.

5. Exchanges

We only replace items if they are defective or damaged upon delivery. Please report damaged products within 48 hours of receiving your order by contacting us with photo evidence.

6. How to Start a Return

To initiate a return or report an issue, please contact us at:
📧 Email: salimatchia@gmail.com
📍 Address: 19 Kennedy Path, Glasgow, G4 0PP

Include the following information:

  • Your full name
  • Date of purchase
  • Product name(s)
  • Reason for return or refund
  • Proof of purchase (receipt or screenshot)

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again
  • Then contact your credit card company (it may take some time before your refund is officially posted)
  • Next, contact your bank
    If you’ve done all of this and still have not received your refund, please contact us directly.